Terms & Conditions

By purchasing goods from Kaktos Rose, you are entering into a legally binding agreement with our company on the following terms. Please read and understand these terms as they affect your rights and liabilities.


Reporting a Claim

Please unpack and inspect your order immediately. Any and all claims must be reported within 5 business days. Business days are Monday-Friday except for federal holidays.

The following holidays are observed:
New Year's Eve
New Year's Day
President's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day


Orders & Cancellations

An agreement for Kaktos Rose to sell goods is made when we accept your order. The description of goods, price, and applicable tax are agreed on between purchaser and seller when order is placed. Our charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by purchaser.

Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or canceled.


Gift Cards

Kaktos Rose eCards can be redeemed online only. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card. Kaktos Rose will not replace lost or stolen gift cards without satisfactory proof of purchase.


Warranty

Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery. Each piece is hand crafted and has unique imperfections.

Kaktos Rose is not responsible for lost or damaged products after delivery has been accepted.

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