We want you to be completely satisfied with your Kaktos Rose order, thus we will accept your return of product in original condition within 15 days of receipt of your order. Custom products are NOT eligible for return or exchange. All custom sales are considered final. All sales are final on permanently discounted or marked down merchandise - sale or clearance items are NOT eligible for return or exchange.
Please note, we only accept returns that were purchased via our website https://www.kaktosrose.com or purchased directly from us. Kaktos Rose will not accept returns for our products that were purchased in other retailers.
For any inquiries concerning returns or exchanges, please contact us via email at firstname.lastname@example.org or by phone (254) 732-1710 between 9am – 5pm, Monday – Friday CST.
For orders placed between 11/15 and 1/15, we are pleased to offer extended returns within 60 days of receipt of your order.
To initiate the return process, send us an email at email@example.com. Please include your name, address, email address, a contact number, and the reason for your return; someone will be in contact with you soon!
All returned packages must include the securely packaged merchandise along with a note. Please securely pack and seal the return merchandise in an appropriate shipping box.
Please allow up to 15 business days for your exchange or return to be processed. Return processing begins after your package is delivered to us. Your refund will be in the same form as the original purchase. Please note that shipping and handling charges are non-refundable. All refunds to credit cards will appear within 1-2 billing statements. Upon receipt of returned goods, Kaktos Rose reserves the right to deny refund if the product returned does not meet the return policy requirements.
If you would like to exchange your purchase, please follow the returns process above. We are happy to help you choose another one of our metal products! Please allow 7-10 business days for processing.
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